ServiceNow Online Course

ServiceNow is a cloud-based IT Service management tool, which is growing proportionally in the space of ITSM and IT Governance. Organizations across the globe are implementing ServiceNow to create a lone structure of record for enterprise IT, reduce  IT operational costs and to improve the effectiveness & efficiency. ServiceNow is a perfect platform to develop custom apps according to the business requirements of the customers/clients.

Zenith Trainings being services partner of ServiceNow and reseller for ServiceNow training, Though we have a standard curriculum on ServiceNow training, offered by ServiceNow we also tailor the ServiceNow training according to our customer needs. Our online training packages cater to the needs of a cross-section of users like fulfillers, developers, administrators, process owners, trainers etc. We understand the experience, outcome and expectations by performing a due diligence of the customer or client environment through a continual interaction prior to the training. We adjust the training curriculum accordingly.

Session I – Mapping ITIL with ServiceNow
Introduction of ITIL & Lifecycle Stages
Introduction to ITIL-based ITSM
Essentials of ITIL Service Management
  • ITIL Service Support
  • ITIL Delivery Support
ServiceNow Tool Introduction
  • Get your own instance!
Why ServiceNow?
ServiceNow Versions
ServiceNow Competitors
Diverse Base of Customers
Session II – ServiceNow Basics (Administration)
ServiceNow Tool Demo
Using Wiki and Community
Basic Navigation
  • User Interface
  • Navigating Applications
  • Introduction to Searching (Filters)
Managing Records in Lists
Managing Records in Forms
Session III – Getting Onboard!
Users, Groups and Role
Employee Self-Service
  • Creating Tickets and Requests
Introduction to Applications
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog
Request Management
  • Tracking Request Status
  • Assigning/Updating/Closing Tickets
Session IV – Advanced Administration
  • UI and Data Policies
  • Email Notifications
  • Dictionary
  • List Control
  • Exporting Data
  • Update Sets
  • Schedule Jobs (Import Sets, Data Source, Transform Map)
Session V – Service Catalog and Workflows
Service Catalog
  • How to create new catalog item?
  • Variables and Variable Sets
  • Catalog Client Scripts and UI Policies
  • How to create workflows?
  • Approvals
Session VI – Scripting
  • Scripting
  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
Session VII – Configuration Management & Reporting
  • Configuration Management
  • Classes in CMDB
  • Mapping CI to Assets
  • Loading Ci’s into ServiceNow Reporting
  • How to create report?
  • Scheduling Report Adding Report to Homepage
Session VIII – Integrating Things!
  • Integration
  • Web Services
  • Scripted Web Services
  • Email Integration (Using Events)
Mid Server Installation (Process Documentation) Cloning and Upgrade Wrap Up (Q&A) and Certifications

Q. What Are The Different Modes Of Training That Zenith Trainings Provides?

A: At Zenith Trainings you can enroll either for the instructor-led online training or self-paced training. Apart from this Zenith Trainings also offers corporate training for organizations to up skill their workforce. All trainers at Zenith Trainings have 10+ years of relevant industry experience and they have been actively working as consultants in the same domain making them subject matter experts. Go through the sample videos to check the quality of the trainers.

Q.What Kind Of Projects Are Included As Part Of The Training?

A: Zenith Trainings is offering you the most updated, relevant and high value real-world projects as part of the training program. This way you can implement the learning that you have acquired in a real-world industry setup. All training comes with multiple projects that thoroughly test your skills, learning and practical knowledge thus making you completely industry-ready. You will work on highly exciting projects in the domains of high technology, eCommerce, marketing, sales, networking, banking, insurance, etc. Upon successful completion of the projects your skills will be considered equal to six months of rigorous industry experience.

Rahul Singh

One of the most interesting, valuable and enjoyable course i ever have. Excellent Servicenow training material and good tutoring. Highly recommended.

Tareg Alnaeem

This is a great Servicenow training course to learn Servicenow, basics are dealt very well.

Contact Us

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Offer :
Get Self-Paced Videos Free With This Course!

Self-Paced ($300)

  • Lifetime access with high-quality content and class videos
  • 40 hours of course presentations by hands-on experts
  • 26 hours of lab time
  • 24×7 online support

Live Online Training ($300)

Mon -Fri (6 Weeks)——————————————————
Mon -Fri (6 Weeks)

Project Support ($500)

  • Lifetime access with high-quality content and class videos
  • 40 hours of course presentations by hands-on experts
  • 26 hours of lab time
  • 24×7 online support